Refund Policy
This policy explains the conditions under which a refund is available for Performance Gap Analysis. Because this is a personalised diagnostic service, refund eligibility depends on where in the process the request is made.
1. Before analysis has begun — full refund
If you request a refund after payment but before the analysis has started, a full refund will be issued with no questions asked.
To request a pre-analysis refund, email contact@jangams.com with your order details. Refunds at this stage are processed promptly.
Outcome
Full refund. No conditions.
2. Insufficient information — full refund
Performance Gap Analysis requires a website URL, product experience access, and a primary concern to conduct a meaningful analysis. If the information submitted through the intake form is not adequate, you will be contacted once to provide the missing details.
If the required information is not provided within a reasonable time following that request, the engagement will be closed and a full refund will be issued automatically. No further action is required from you.
Outcome
Full refund. Issued without requiring a separate refund request.
3. After delivery — no refund
Once the Performance Gap Report, annotated screenshots, and Loom walkthrough have been delivered to the email address provided, the engagement is considered complete. Refunds are not available after delivery.
This applies regardless of whether you agree with the findings or feel the recommendations were not actionable. The analysis reflects a structured diagnostic based on the information and access provided. If you have concerns about the findings, please write to contact@jangams.com.
Outcome
No refund available post-delivery.
4. Missed delivery timeline — service credit
The standard turnaround is 5 business days from the point at which payment is confirmed and all required inputs have been received. If this timeline is missed without prior notification, you will receive a credit equal to the full value of your purchase, applicable toward a future Performance Gap Analysis.
Delays caused by weekends, public holidays, or exceptional circumstances — where you have been notified in advance — do not qualify for a credit.
Outcome
Full value credited toward a future analysis. No cash refund for timeline delays.
5. Duplicate payments
If you have been charged more than once for the same submission, a refund for the duplicate charge will be issued upon verification. Email contact@jangams.com with the invoices for both transactions. Once confirmed, the duplicate payment will be refunded in full.
Outcome
Full refund of the duplicate charge upon invoice verification.
6. How refunds are processed
Refunds are returned to the original payment method used at the time of purchase. Processing times vary by payment provider:
- India (Razorpay) — typically 5–7 business days from the date the refund is initiated
You will receive an email confirmation once a refund has been initiated. The actual credit to your account depends on your bank's processing time, which is outside of this service's control.
7. How to request a refund
For any refund request — other than the insufficient information scenario, which is handled automatically — email contact@jangams.com with:
- Your name and email address used at the time of purchase
- Your invoice or order reference
- A brief description of the reason for the request
Refund requests are reviewed and responded to within 2 business days.
8. Chargebacks
Before initiating a chargeback with your bank or payment provider, please contact contact@jangams.com first. Most issues can be resolved directly and quickly. This is also a condition of the Terms of Service.
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